Terms of service
Last updated: 30 October 2026
These terms govern the use of the SinaRoute service (“Service”) provided by [Şirket unvanı] (“Company”) by clinics and clinic staff. Clinics and staff members who sign up for or use the Service are deemed to accept these terms.
1. The Service
SinaRoute is cloud software for appointment, patient record, lead and sales management, WhatsApp, Instagram, Messenger and email messaging, reports and AI-assisted tools. Features depend on the subscription plan.
2. Accounts
- The clinic invites its staff and sets their roles; the clinic is responsible for account security and for reporting unauthorized use.
- Passwords must not be shared; the Company may require two-factor authentication.
3. Clinic responsibilities
- The clinic is the controller of the patient and personal data it enters into the Service and is responsible for providing privacy notices and obtaining any required consent.
- The clinic uses messaging channels in line with WhatsApp Business, Meta and Google policies and applicable commercial electronic message laws, and does not send unsolicited bulk or marketing messages.
- Medical diagnosis, treatment and any medical information given to patients are solely the responsibility of the clinic and its physicians.
4. AI features
AI features (messaging assistant, reply suggestions, summaries, etc.) run only when the clinic enables them. Generated content may contain errors and is not medical advice. The clinic decides how far these features act automatically and is responsible for the results.
5. Acceptable use
- Illegal or misleading content, or content that infringes others' rights.
- Spam, unsolicited bulk messages or phishing.
- Attempting to bypass security, access other clinics' data or overload the system.
6. Fees
Subscription fees are paid in advance according to the selected plan. If payment is not made, the account may be restricted after reminders and a grace period. Third-party fees such as WhatsApp conversation charges and SMS are billed to the clinic's own accounts unless stated otherwise.
7. Third-party services
Connections such as Meta, Google, TikTok, payments and e-invoicing are subject to the respective provider's terms. The Company is not liable for outages or policy changes of these services and will make reasonable efforts to offer alternatives.
8. Data and termination
A clinic's data belongs to the clinic. When the subscription ends, a copy of the data is delivered to the clinic on request; the data is then deleted. The Company may suspend an account for a serious breach of these terms.
9. Limitation of liability
The Service is provided “as is”. The Company aims for uninterrupted, error-free operation but does not guarantee it. To the extent permitted by law, the Company's total liability is limited to the subscription fees paid by the clinic in the 12 months before the damage occurred; indirect damages and loss of profit are excluded.
10. Changes and governing law
The Company may update these terms; significant changes are announced in the app before they take effect. These terms are governed by the laws of the Republic of Türkiye; the courts and enforcement offices of [İl] have jurisdiction.
Contact: [Şirket unvanı], [Şirket adresi], destek@sinaroute.local.