Data deletion instructions
Last updated: 30 October 2026
This page explains how to request deletion of your data held in SinaRoute. Requests are completed within 30 days; records that must be kept by law (e.g. invoices) are kept until their retention period ends.
Clinic staff
- Your clinic administrator can deactivate your account under Settings > Team; a deactivated account cannot sign in and its open sessions are ended.
- To have your account and related personal data deleted completely, email kvkk@sinaroute.local from your registered address.
Facebook, Instagram and WhatsApp accounts connected by a clinic
- Remove the connection on the Integrations page in SinaRoute: access tokens are deleted immediately and no further data is received from Meta.
- You can also remove the app in Facebook under Settings & privacy > Settings > Business integrations.
- To also delete messages and leads received through the connection, the clinic administrator can email kvkk@sinaroute.local; the records are deleted within 30 days.
People who message clinics, and patients
If you wrote to a clinic via WhatsApp, Instagram, Messenger or email, your data is under that clinic's responsibility. Send your deletion request directly to the clinic; the clinic deletes or anonymizes your data with the data subject request tool in SinaRoute.
If you cannot reach the clinic, email kvkk@sinaroute.local stating which clinic you wrote to and from which phone number or account; we forward the request to the clinic and tell you the outcome.
All data of a clinic
When a clinic ends its subscription, a copy of its data is delivered on request; all of the clinic's data is then deleted. For earlier deletion the clinic owner can email kvkk@sinaroute.local.